CHECK IN & CHECK OUT
Check in time is 3:00 p.m. Check-out time is 11:00 a.m. The Hideout team members will make every effort to adjust these times to suit your flight times or to arrange for storage of your luggage so that you may enjoy the resort until your departure. Late check out fees may apply. Charges incurred during your stay will be settled at time of departure on credit card and statements will be forwarded to you by e-mail within 2 days of your departure.
To confirm your reservation, a minimum deposit of 50% is required at the time of booking. The remaining 50% balance is due 30 days prior to your arrival date and will be automatically charged to your credit card without further notice. If your reservation is made within 30 days of arrival the full amount is due and is non-refundable.
DURATION OF STAY
The Hideout does not accept reservations of less than 2 nights excluding our ‘Holiday’ period. Our Holiday period (Example: December 22 to Jan 2 inclusive) is a 5-night minimum. Payments for all holiday reservations are due in full 60 days prior to arrival. Minimum night stay exemptions will be considered on a case-by-case basis if you are making your reservation 14 days prior to arrival.
Hurricane season in the Caribbean is from June 1 – November 30 with the most activity typically in September. Due to our remote and oceanfront location, upon notice of a hurricane approaching the British Virgin Islands, guests will be notified and advised to leave the island. Guests are not permitted to remain on the property during such severe weather conditions. Guests will receive a full refund of accommodations prorated from the day that the property is vacated. We advise that you purchase trip cancellation insurance.
The Hideout is committed to providing its guests and associates with a smoke-free environment. Smoking is not permitted within any of the buildings on property; however, guests who smoke are permitted to do so outside in designated areas. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted. In the event that a guest smokes within a guest room or villa, The Hideout reserves the right to charge a Deep Cleaning Fee to the room occupant.
AGE REQUIREMENTS & FAMILY INFORMATION
Children are welcome in any of our accommodations. The Hideout does not offer child-care or supervision, lifeguards or recreational programs. Parents are asked to use discretion and judgment and remember that they are responsible for the safety and behavior of their children at all times on the property. Children 12 years and older are considered adults for meals. Guests must be 18 years of age or older to check in.
The Hideout owns and operates the hideoutbvi.com website. Directly, and through its shareholders and affiliates, and the respective associates and related entities thereof collectively THE HIDEOUT agrees to respect and observe the provisions set forth in the Personal Information Protection and Electronic Documents Act and any other relevant privacy legislation. To the extent there is additional protection afforded to you pursuant to the Act or any other legislation, and same is not set forth herein, THE HIDEOUT agrees to take such measures to give full effect to such additional protection. THE HIDEOUT respects the privacy of each individual with whom it comes into contact as a visitor to this Site. THE HIDEOUT will not rent or sell any customer information or any information about any visitor to this Site to any organization or individual unless you give us permission to do so.
THE HIDEOUT does not collect any other personal information that you do not expressly provide. If you do not want your personal information collected, do not provide it to us. If you have already submitted the information and would like us to remove it from our records, or you would like to know what information is held in our records or wish to have any of the information updated or modified, please contact us at the address set forth below. THE HIDEOUT will not disclose your personal information to any third party without your consent, except as detailed below.
It is possible that we may request non-personally identifiable information, like gender, city of residence and age. We may use this data to improve the Site and/or personalize your experience on the Site, and to display site content according to your preferences. We may share this information with others, such as advertisers interested in advertising on the Site but never on an individual level. This information will only be shared in an aggregate, anonymous form, which means that the information will not contain any personally identifiable information about you or any other person.
In addition to collecting personal and non-personal information, THE HIDEOUT may also collect non-personal, aggregated information about its registered users’ use of the Site. This information is not personally identifiable and will only be used to find out how visitors use the Site. For example, this information will tell us about usage, how much time users spend on the Site, from which other websites users came, and to what other websites users go. The collection of this information allows us, among other things, to create new content, prepare for traffic load demands and to efficiently distribute our email communications.
USE OF PERSONAL INFORMATION
THE HIDEOUT may use and/ or maintain any records of your personal information such as your name, address and other booking data, current location and/or other unique personal identifiers, as the case may be, that you may provide in order to facilitate use of the Site. Some instances where such personal information is used or collected are: to process and store the information provided so that we are able to better understand your needs; for troubleshooting problems and technical or security issues; for detecting and protecting against error, fraud or other criminal activity as required by any applicable laws, rules or regulations or governmental requirements; for other internal purposes; and as otherwise expressly informed at the time of collection. We may also maintain and use records of such information that is provided by you to send you updates and news about us. If you do not want to receive updates, newsletters or other notifications from us, please let us know by emailing us at the email address set forth below. Alternatively, you can opt out of receiving further communications from us by using the response mechanism in our communications with you. Any personal information or content that you voluntarily disclose while using the Site which can be viewed by other users thereof (for example, on discussion boards, in messages and chat areas, via messages or third party services etc.), becomes publicly viewable and can be collected and used by others.
TRACKING AND THIRD PARTY COOKIES
Your Internet Protocol (“IP”) address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. We may, from time to time, use your IP address to help diagnose problems with our server, gather broad demographic information and administer The Site.