CHECK IN & CHECK OUT
Check-in time is 3:00 p.m. Check-out time is 11:00 a.m. The Hideout team members will make every effort to adjust these times to suit your flight times or to arrange for storage of your luggage so that you may enjoy the resort until your departure.
Late check-out fees may apply. Charges incurred during your stay will be settled at the time of departure by credit card, and statements will be forwarded to you by email within 2 days of your departure.
RESERVATION DEPOSIT
To confirm your reservation, a minimum deposit of 50% is required at the time of booking. The remaining 50% balance is due 60 days prior to your arrival date and will be automatically charged to your credit card without further notice.
If your reservation is made within 60 days of arrival, the full amount will be collected at the time of booking.
DURATION OF STAY
The Hideout does not accept reservations of less than 2 nights, excluding our Holiday period. Our Holiday period (for example, December 22 through January 2, inclusive) has a 5-night minimum stay.
Payments for all Holiday reservations are due in full 60 days prior to arrival. Minimum-night-stay exemptions will be considered on a case-by-case basis if you are making your reservation within 14 days of arrival.
HURRICANES
Hurricane season in the Caribbean is from June 1 through November 30, with the most activity typically occurring in September.
Due to our remote and oceanfront location, upon notice of a hurricane approaching the British Virgin Islands, guests will be notified and advised to leave the island. Guests are not permitted to remain on the property during such severe weather conditions.
Guests will receive a full refund of accommodations prorated from the day the property is vacated. We advise that you purchase trip cancellation insurance.
SMOKING
The Hideout is committed to providing its guests and associates with a smoke-free environment. Smoking is not permitted within any of the buildings on the property; however, guests who smoke are permitted to do so outside in designated areas.
Guests are reminded at the time of booking and upon arrival that smoking is not permitted. In the event that a guest smokes within a guest room or villa, The Hideout reserves the right to charge a Deep Cleaning Fee to the room occupant.
AGE REQUIREMENTS & FAMILY INFORMATION
Children are welcome in any of our accommodations. The Hideout does not offer child care or supervision, lifeguards, or recreational programs.
Parents are asked to use discretion and judgment and remember that they are responsible for the safety and behavior of their children at all times while on the property. Children 12 years and older are considered adults for meals. Guests must be 18 years of age or older to check in.
PRIVACY POLICY
We consider your personal information to be very important and believe it should be protected. This Privacy Policy describes how we treat the information we collect when you visit our website and/or book travel accommodations through the website.
Please take the time to read this Privacy Policy carefully. The terms and conditions of this Privacy Policy should be read in conjunction with the Terms and Conditions and are deemed to be incorporated into such Terms and Conditions.
PRIVACY STATEMENT
The Hideout owns and operates the hideoutbvi.com website. Directly, and through its shareholders and affiliates, and the respective associates and related entities thereof, collectively THE HIDEOUT agrees to respect and observe the provisions set forth in the Personal Information Protection and Electronic Documents Act and any other relevant privacy legislation.
To the extent there is additional protection afforded to you pursuant to the Act or any other legislation, and same is not set forth herein, THE HIDEOUT agrees to take such measures to give full effect to such additional protection.
THE HIDEOUT respects the privacy of each individual with whom it comes into contact as a visitor to this Site. THE HIDEOUT will not rent or sell any customer information or any information about any visitor to this Site to any organization or individual unless you give us permission to do so.
PERSONAL INFORMATION
THE HIDEOUT does not collect any other personal information that you do not expressly provide. If you do not want your personal information collected, do not provide it to us.
If you have already submitted the information and would like us to remove it from our records, or you would like to know what information is held in our records or wish to have any of the information updated or modified, please contact us at the address set forth below.
THE HIDEOUT will not disclose your personal information to any third party without your consent, except as detailed below.
NON-PERSONAL INFORMATION
It is possible that we may request non-personally identifiable information, such as gender, city of residence, and age. We may use this data to improve the Site and/or personalize your experience on the Site and to display Site content according to your preferences.
We may share this information with others, such as advertisers interested in advertising on the Site, but never on an individual level. This information will only be shared in an aggregate, anonymous form, which means that the information will not contain any personally identifiable information about you or any other person.
USAGE INFORMATION
In addition to collecting personal and non-personal information, THE HIDEOUT may also collect non-personal, aggregated information about its registered users’ use of the Site. This information is not personally identifiable and will only be used to determine how visitors use the Site.
For example, this information may tell us how the Site is used, how much time users spend on the Site, from which other websites users came, and to which other websites users go.
The collection of this information allows us, among other things, to create new content, prepare for traffic load demands, and efficiently distribute our email communications.
USE OF PERSONAL INFORMATION
THE HIDEOUT may use and/or maintain records of your personal information, such as your name, address, other booking data, current location, and/or other unique personal identifiers, as the case may be, that you provide in order to facilitate use of the Site.
Some instances where such personal information is used or collected include: processing and storing information provided so that we are able to better understand your needs; troubleshooting problems and technical or security issues; detecting and protecting against error, fraud, or other criminal activity as required by applicable laws, rules, regulations, or governmental requirements; other internal purposes; and as otherwise expressly communicated at the time of collection.
We may also maintain and use records of information provided by you to send updates and news about us. If you do not want to receive updates, newsletters, or other notifications from us, please let us know by emailing us at the email address set forth below. Alternatively, you may opt out of receiving further communications by using the response mechanism contained in our communications with you.
Any personal information or content that you voluntarily disclose while using the Site and which can be viewed by other users thereof, for example on discussion boards, in messages and chat areas, via messages, or through third-party services, becomes publicly viewable and may be collected and used by others.
SHARING INFORMATION
Except with your consent and as set out below, we will not sell, license, trade, or disclose your personal information to or with others.
We may disclose or share non-personally identifiable information with partners, advertisers, or prospective partners or advertisers to help explain our business and the effectiveness of our business or for promotional purposes. For example, we may disclose aggregated demographic information that does not include personally identifiable information.
THE HIDEOUT may disclose personal information to third-party providers of THE HIDEOUT, including but not limited to software development, website development and hosting, data processing, transaction processing services, document management, and office administration, to carry out one or more of the uses described above.
These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by THE HIDEOUT and to comply with the general privacy principles described in this Privacy Policy.
THE HIDEOUT reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so.
THE HIDEOUT also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale, including a liquidation, realization, foreclosure, or repossession, lease, merger, amalgamation, or any other type of acquisition, disposal, transfer, conveyance, or financing of all or any portion of THE HIDEOUT or of any of the business, assets, or shares of THE HIDEOUT or a division thereof.
THE HIDEOUT will secure an undertaking from any such third party to treat the disclosed and/or transferred personal information with the same degree of diligence as had been previously provided by THE HIDEOUT.
TRACKING AND THIRD-PARTY COOKIES
THE HIDEOUT may store cookies on your computer to facilitate and customize your experience on the Site. Cookies are alphanumeric identifiers that enable our systems to recognize your browser and provide certain features.
We use cookies because they save you time while navigating the Site and help us track and target users’ interests in order to provide a better, more customized experience. Cookies also allow us to collect automatic information from you, such as which pages you visit and which links you click.
Most browsers automatically accept cookies; however, it is possible to change your browser settings so that your browser declines cookies. The “Help” portion of the toolbar in most browsers will tell you how